Return & Refund Policy

1. Overview & Policy Summary

At MONOZOFF, we are committed to providing collectors worldwide with authentic Japanese collectible cards, PSA graded cards, and goods. To ensure a safe and trustworthy shopping experience, we maintain clear guidelines regarding returns, replacements, and refunds.

2. Return Window (14 Days)

Customers may request a return within 14 calendar days from the date of confirmed delivery by the carrier. Return requests submitted after the 14-day window cannot be accepted. Please inspect all items immediately upon delivery.

3. Eligible Return Conditions

Due to the collectible nature and anti-tampering requirements for trading cards and PSA graded items, we do not accept returns for change of mind. Returns are accepted under the following conditions:

• The item or PSA graded slab arrived damaged or cracked during transit.
• Incorrect item, card number, or grade delivered due to our fulfillment error.
• The product remains unopened in its original shipping seal and packaging.

4. How to Initiate a Return

1. Contact our support team (support@coral-network.com) with your Order ID and clear photos showing the damaged item, packaging, and shipping label.
2. Our support team will review your request and provide Return Authorization (RMA) instructions and destination address within 2 business days.
3. Ship the item using a tracked shipping service (EMS, FedEx, DHL, or Postal Service with tracking).

5. Restocking Fees & Return Shipping

MONOZOFF charges zero restocking fees ($0 / No cost) on all authorized returns. For damaged items or our fulfillment errors, return shipping costs will be fully covered or reimbursed.

6. Refund Processing Time (5 - 7 Business Days)

Once the returned item is received and inspected at our fulfillment facility, your refund will be processed to your original payment method (Credit Card / Stripe) within 5 to 7 business days.