Shipping Policy
Last Updated: September 3, 2026 | MONOZOFF
We deliver authentic Japanese products quickly and safely worldwide.
1. Eligible Shipping Destinations
We ship worldwide, including North America, Asia, Europe, and Oceania.
2. Handling & Processing Time
Orders are typically prepared and dispatched within 1â3 business days. Pre-order items will ship upon their official release date.
3. Shipping Methods & Transit Times
We ship using tracked express international carriers (EMS, FedEx, DHL, Japan Post). Typical transit time is 5â14 business days depending on destination.
4. Shipping Rates
Shipping fees are automatically calculated at checkout based on package dimensions, weight, and destination country.
5. Tracking Service
Once your order has been dispatched, a tracking number and link will be sent to your registered email address.
6. Customs, Duties & Import Taxes
Depending on the destination country, customs duties, import VAT, or clearance fees may apply. These charges are the responsibility of the recipient.
7. Transit Issues & Damage
If your shipment is lost or damaged during transit, please contact our support team immediately with your Order ID and package photos.
Questions About Shipping?
Feel free to reach out to our dedicated multilingual support team with any questions about your order or shipping status.